Terms & Condition

These terms and conditions ("Terms", "Agreement") are an agreement between Freecars  ("Freecars", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the Freecars website and any of its products or services (collectively, "Website" or "Services").




All renters must be able to provide a valid driver’s license, passport copy with visa page and authorized credit card.


All drivers must carry a locally accepted driving license.


UAE RESIDENTS: A valid UAE driving license is a must. Please note that driving without a Valid UAE driving license when on residence or employment visa is a violation of the LAW.


NON-RESIDENTS: Visitors are encouraged to have an International Driving License/Permit prior from arrival to the UAE. Customers from the following countries can drive in the United Arab Emirates without an International Driving Permit (IDP); however, must hold the passport and driver’s license from the same country: GCC Countries: Saudi Arabia,Oman, Bahrain, Kuwait. European Countries: Germany, Italy, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom, Norway, Romania, Luxembourg, Latvia, Serbia, Lithuania, Bulgaria North American Countries: United States of America, Quebec State in Canada. East Asian Countries: Japan, Australia, Singapore, People's Republic of China, South Korea, New Zealand, Hongkong, African Country: South Africa


International or National Driving license in any other language other than Arabic and English should be translated into Arabic or English. The translation should be attested by the Embassy.


Minimum Rental Period


Rental charges are on 24 hours basis.


Age Restrictions


Minimum age requirement is 18 years.


Insurance Excess 


Deductibles may be borne by the renter if the renter is at fault. In which case a police report will have to be provided. 


A pre-authorization/ deposit amount will be chargeable by the renter at the time of rental. The pre-authorization/ deposit  amount provided is refundable and varies based on the renter selection of vehicle. We keep pre-authorization amount up to 15 days until we receive late traffic fines and salik updates from the Road and Transport Authorities (RTA) of Dubai.


Method of Payment


We accept all major Credit Cards (MASTER, VISA, JCB, DINERS and AMERICAN EXPRESS). Credit card should be valid for a minimum of 3 months from the day of rental and must be physically available at the time of vehicle collection.


Monthly Rentals

Monthly rentals are calculated on a 30 days rental period. Advance payment is mandatory. Early car return will automatically cancel the monthly plan. Agreements opened on WEEKLY rentals can extended to MONTHLY contract. The minimum rental period is 1 WEEK. 


Driving License


All drivers must carry a locally accepted driving license.  A valid UAE license is required for UAE residents. Visitors are encouraged to have an International Driving License/Permit prior from arrival to the UAE.


Salik (Toll Fee)


All of our cars are installed with Salik sticker which will be AED 5 per passage at the Salik toll gates.


Late Return


No grace period will be offered as charges will be applied and payable by the renter upon late return of the rented vehicle.


Value Added Tax (VAT)

Freecars  reserves the right to add 5% VAT as confirmed and implemented by UAE Government with effect on Jan 2018.



Off-Road Liability/Charges

Insurance does not cover off road usage of the vehicle and the customer will be liable for damage caused and charges arising out of such use.

Vehicle License Fee

A vehicle monitoring device fee also known as the Vehicle License Fee (VRF) will be charged as implemented/mandated by the Roads and Transport Authority of Dubai. 


Traffic Violations

Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred, additional charges may be payable by the renter to cover administration charges and Knowledge Fee as imposed by Government of Dubai

Terms of Conditions for Website Use


Accounts and Membership


You must be at least 21 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 21 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.




We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Prohibited uses


In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Intellectual property rights


This Agreement does not transfer to you any intellectual property owned by Freecars or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Freecars. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Freecars or Freecars licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Freecars or third-party trademarks.


Limitation of liability


To the fullest extent permitted by applicable law, in no event will Freecars, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Freecars has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Freecars and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Freecars for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.



You agree to indemnify and hold Freecars and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or the Services or any willful misconduct on your part.




All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.


Dispute resolution


The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Dubai, United Arab Emirates without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Arab Emirates. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Dubai, United Arab Emirates, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.


Changes and amendments


We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will send you an email to notify you. 

Acceptance of these terms


You acknowledge that you have read this Agreement and agree to its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.


Prices displayed on the Site are stated in United Arab Emirates Dirham, and include tax but exclude possible delivery costs. If applicable, delivery cost will be added to the total amount payable by you. 

While we try to ensure that all prices on our Site are accurate, errors may occur and some vehicles may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable, and could have reasonably been recognized by you as a mispricing. We reserve the right to change pricing at any time. 


Vehicles available for rent online are subject to availability. As necessary, we reserve the right to limit the quantity of vehicles we supply, supply only part of an order, or to divide orders. We also reserve the right to alter the terms of duration of any special offers or sale promotion. We will inform you if we are unable to fulfil your request. 


From time to time, availability messages may be inaccurate and in the case of the vehicle being unavailable,, you will be notified and your order cancelled.